Which isn't really a bad thing, I'd imagine that he makes a considerable amount off the videos and shows he does. I mean people here are saying it's bad customer service, but it's more like poor communication than poor customer service. When I think someone has poor customer service I think they send the wrong snakes, there's something wrong with the snakes, they never meet deadlines, etc.
That said they really need to get at least a decent system going for people trying to buy snakes. He's a big name for all sorts of snakes and any new person that looks at youtube for 10 minutes will learn his name and his face. He needs to leverage that exposure to help sell snakes. I've seen plenty of people on forums post about how they bought a snake from one of these big breeders and when I look at their prices they're a bit more than most on kingsnake and morphmarket. I'm sure their snakes are great quality, but you're paying a lot for the name.