Just the opposite.
Absolutely HATE talking on the phone!
Much prefer e-mail.
BHB should get rid of those e-forms if they are not prepared to respond to them. The show encourages e-mail responses to the episodes, ("Tell us what YOU think about blah, blah blah...") so they can hardly claim to be too busy!
Plenty of other breeders out there who give excellent and timely customer service.
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