help please, Bought a Piebald from Petsmart, something is not right.

[Morke]

Looks like a burn, and by the skin on its side and not only in its belly i'd assume it curled on a rock or something like that
Do you have a heat rock? a Ceramic lamp that can be reached by the snake?

It also looks a bit dehydrated...

[BallPythonNewbie]

I think I bought it like this, but didn't notice this until I took it out of the box when I got home. I did notice the dehydration, although I didn't know what it was until I looked it up. I thought maybe it was because it hadn't been eating very well (sorry- I'm super inexperienced!!) I do not have a heat rock, and it can't reach the lamp. She's in a 20 gallon long tank with a screen top. I'll take a picture of the enclosure, and another of the belly and try to figure out how to upload them here properly. If not, I'll just do another link.

I know normal people wouldn't spend that much money on an animal that looked dehydrated, but I'm a sucker for an animal in need lol. I was the kid that brought home all the baby birds that the mama kicked out of the nest and tried to nurse them back to health.

They did have a heat rock in the enclosure at Petsmart, although in person it doesn't really look like a burn- it's more on both sides than on the underbelly I think. When she's curled up its hard to tell that. I should also note that she is extremely active. I noticed her activity at the store, and they told me she is just always like that. When I got her all set up in the tank at home, she did settle down and go into the hide. Any time I bring her out, she starts cruising around again, even reaching to get out of my arms and onto my table/countertops/whatever I happen to be near.

more pics coming in a few minutes.

[Eric Alan]

They did have a heat rock in the enclosure at Petsmart...

Was it a heat rock or a rock hide? I've never seen a heat rock in a PetSmart store (and I've been in A LOT of PetSmart stores).

[Morke]

What are the temps in the hotspot and coldspot? Could be too hot or too cold.
What's the humidity? Although since you mention a screentop, i'm guessing it's very low. If you can't measure it, get a small tupper with a lid, put wet sphagnum moss in it (but not soaking wet), make a hole enough for her/him to get inside/out and put it in her/his tank.
Check it's weight, put it inside the tnak and leave it alone for a couple of days. Try to avoid the temptation of pick it up all the time. Let it calm.
If he eat at least once since you have it, don't panic.

[Slim]

get a small tupper with a lid, put wet sphagnum moss in it (but not soaking wet), make a hole enough for her/him to get inside/out and put it in her/his tank

If indeed that is a burn on this snake, your above advice could be quite detrimental.

[BallPythonNewbie]

Was it a heat rock or a rock hide? I've never seen a heat rock in a PetSmart store (and I've been in A LOT of PetSmart stores).

I suppose it could have been. Not sure. I really don't care about placing blame on Petsmart, I like Petsmart. I just want to know what is wrong so I can fix it.

[Montypython696]

I suppose it could have been. Not sure. I really don't care about placing blame on Petsmart, I like Petsmart. I just want to know what is wrong so I can fix it.

Honestly I would really consider returning the animal for a full refund. I know PetSmart has their 14 day return policy with living (and dead) animals.

To be honest, you probably overpaid by a heck of a lot because its a retail store. I know you want to fix it, but that shouldn't be your responsibility especially if you are the they sold it to you like this. If you keep it, chances are you will end up spending at least $100 if not a lot more to get proper medication that may or may not work.

If you want big chain stores like this to step up with their care of animals, people like you (nothing negative implied) need to tell them that it is unacceptable, and you need to return it.

[Slim]

I suppose it could have been. Not sure. I really don't care about placing blame on Petsmart, I like Petsmart. I just want to know what is wrong so I can fix it.

No one is trying to place blame. We have plenty of anti-PetSmart threads on this Forum already.
What we're trying to do is get to the bottom of what might be wrong with your snake so you can get it some help.

[BallPythonNewbie]

Here is a link with some more pictures of the belly, and the enclosure. I don't know if those are good enough pictures either.... she is super squirmy. The temp under the lamp is 93 by the foliage hide, the temp by the other hide is 84. The humidity is 50. I'm using Eco Earth substrate, and there is a nice big water bowl for her to soak if she wants.

I bought her just before they closed last night, so she's only been in my enclosure for a little over 24 hours.

https://goo.gl/photos/QVdy5di85z7fKZrE7

[BallPythonNewbie]

Would like to see better photos of it and enclosure......

http://ball-pythons.net/forums/showt...-Post-Pictures

Thank you so much for the link with instructions! I followed them, but my pictures are too big. :-( My cell phone camera is broken, so I had to use the Nikon and then upload. It is easier for not to share the link.

https://goo.gl/photos/QVdy5di85z7fKZrE7