Until my daughter started working for Petco , I had no idea that all their rules were set up by corporate. From what I have found out, all employees go through about 40 hours of video training, but its just general animal care. The problem seems that they hire people with animal care expairence, but don't use them in where their strengths are. For example my daughters strengths are in dogs and cats and snakes, but all to often she'll be asked to help someone in fish. Not the smartest use of her knowledge. Also they have rules that say only a manager can feed certain animals, even if they have never done it before. Thank goodness the manager of my daughters store happons to keep snakes so she is expairienced, but not all stores are so lucky. She is so overworked that she would love to have my daughter do some of the feeding but when she told her manager about having another expairienced snake keeper in the store, he said no, cause their would be hell to pay if corporate found out. I don't blame the customers of these stores, but the stupid rules of the higher ups who don't use employees effectivly. This is because Places like Petco and Pet smart are too big and the bottom line has become the top line, and too make matters worse, Petco is negotiating with Pet Smart to buy them out, and become one big chain. Not a done deal yet, but it could happen.