Haven't done an online purchase with them, but have been to their retail store, and I had no issues with anything I got from them. I'll admit I haven't read the BOI threads on them, but I don't always put a ton of stock in those when a very large business is involved. After all, how many thousand orders have they had verses the few who took the time to write up a complaint. But they are mostly a reseller, so that entails a few possible issues like an occasional less than healthy animal they might not catch. And going direct to a breeder will usually aviod things like mites and RIs.