Yep, I've had the same issues. The company really doesn't care about the animals at all. It really bothers me but its the only pet store/employer around me. It'll be nice to finally get my degree and get out of retail.
I disagree. I have seen my local petsmart dish out many hundreds of dollars in vet bills to try to save a bearded dragon with yellow fungus.
Even from a cold, calculating, retail point of view, losing product and reputation is a lose-lose situation.