Cyndimei has the correct information.
What are your humidity levels now? And what were they during shed? your aiming for around 70 percent during shed, and 50 - 60 at other times.
Also what do you have in your setup for your snake to 'rub against' to work off a shed? Typically they will start their snout and head shed, by rubbing their nose or face against something in the enclosure. Water dish, a rock, it's hide ect. Make sure your providing something for her to assist with her head, to get the shed 'started'. It appears the rest of her shed went well, was it all in one peice outside that bit on her head? if that's the case, I'd be inclined to think she didn't have sufficient areas in her enclosure to get 'started' on her head correctly
Whats done is done however so from here, you can either let her sit in shallow luke warm water, or a damp pillowcase works great too.
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