Is this normal?

[Stewart_Reptiles]

Here are some of the issues the tank is too big this is what you need for an adult not an hatchling even with clutter it will still not be cramped enough.

The hide is too big also, they need to be tight touching the animal's body for security

The temps are likely off, you need a digital thermometer and get a reading on the cage's floor on both side.

The prey items are also inappropriate.

Here is what I would do

Get a 6 quarts plastic tub (15 quarts at the very most)

Use aspen as bedding

Provide 1 or two PLASTIC flower pot saucer

Provide a hot side of 88 degrees. (Heat pad plus t-stat.)

Leave your BP alone for a week, NO HANDLING

Offer a live appropriately sized mouse (equal you BP's girth size)

The majority of people buying animals at a pet store get the wrong advice and are sold thing that are I appropriated for the animal they purchase.

The number one issue for new owners is to get their animal to feed and in most cases improper husbandry is always the issue.