Well this is all knew to me. I emailed them all the info about my cage/housing/reptile and they recommended the heat panel I needed. I ordered it, it came in 2 days. Set it up & it works perfectly. It would be nice to know who you were talking to though. Many people on the forum have ordered rhp's and have never had any trouble. Maybe you were talking to some jerk employee & not Bob. I wouldn't right off pro-product. I'd just email them instead. Or you can go with reptile basics, they have great rhp's too. It's all about what you prefer. Kinda like Herpstat/Vivarium Electronincs. Some prefer one over the other, but the both get the job done. It's just nice getting a custom rhp for you specific conditions from over 200 different rhp's instead of trying to figure out which one would work best out of 5 rhp's. But that's just me. Anyway I'm sorry you had such a bad experience, I'd give them another try though. They aren't so big & bad as they seem.


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