Wow. That's horrible.
I occasionally buy rabbits from them and have always had a good experience with the rep. Although they never have guinea pigs in stock whenever I do order, so it makes me wonder why they even bother having it up on their web site.....

That is a real shame that they lied and did not own up to their mistake. I'm sorry that happened to you.

It might be worth looking into local quail breeders.

Keep us updated on what they do.