Layne Labs - Fail When Put to the Customer Service Test

[Skiploder]

Wow. That's horrible.
I occasionally buy rabbits from them and have always had a good experience with the rep. Although they never have guinea pigs in stock whenever I do order, so it makes me wonder why they even bother having it up on their web site.....

That is a real shame that they lied and did not own up to their mistake. I'm sorry that happened to you.

It might be worth looking into local quail breeders.

Keep us updated on what they do.

They decided to ship the prey via ground. They should be here by Tuesday, but the odds of a thawed shipment are high and there is a possibility they may not get here until AFTER Christmas. They are crossing their fingers that they dry ice will do the trick today, Saturday, Sunday, Monday and Tuesday (best case scenario).

Plus, shipping ground is much cheaper that two day - do you think they offered to refund me the difference in shipping charges?

That's right - no.

Luckily, I bank with USAA who understand that on Tuesday, charges may need to be reversed.

So Nikki, do you know any local quail breeders?