Hey OP, I actually think you DIDN'T jump the gun. The only help you received was in part due to poor communication on their part - did they ever tell you there would be two boxes? Was the ship time what they quoted? Did they notify you when the product shipped and how many boxes were int he shipment?
If they had simply accurately stated the ship time, forwarded you the shipment tracking info, etc. a lot of anxiety could have been avoided.
10 weeks plus to receive one of two boxes. Let me guess, they collected your money 10 weeks ago - correct?
Ali is very nice and AP makes a fine product, but every one of my experiences with them has consisted of 10 to 14 weeks (or more) of wait and then one of the boxes arriving later than the other. Yes folks, the OPs experience is not unique. When ordering from FB or ARS, the shipments come in complete and the turn around times are quicker. Apples to oranges you say? Well I've also ordered from Barr's, PMHerps and RBI and have not had the repeated issues I've had with AP.
On the last cage I ordered - an arboreal one - I was quoted a wait of 8 weeks. At 10 weeks I called Ali and asked what was up with the wait. I recieved a very nice apology and told it would be shipped the following week. The following week - nothing, so I called again. Long story short - 8 weeks turned out to be 14 weeks and then I recieved the first box and had to wait three additional days for the second. Asinine.
Some of the panels had light damage - and again, Ali was very responsive. However, after plunking down my money almost 15 weeks earlier I was not going to wait another three to four weeks for replacement panels. Ali was nice enough to refund the shipping costs..........but still..........
Customer service only goes so far. When we are required to plunk down hundreds of dollars, wait several months and then deal with staggered shipments, apologies don't erase those inconveniences. We call der Boaphile out on his wait times and rightly so - his occasional lack of communication. I guess if we have a very understanding young lady on the other end, all those problems become more tolerable?
Guys, I just don't agree. Again, Ali is super sweet, the product is nice - but not sweet and nice enough for me to deal with the headaches.
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