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 Animal Plastics Economy Rack
Hey guys, I'm new to the forum and this is my first post. I ordered an Economy Rack from AP about 10 weeks ago and it just arrived today. The waiting is not my concern, as from what I gather, that is pretty normal. My issue is that all that came in the package, after all the waiting and excitement, is five shelves and a kick guard. Seriously? No instructions, not braces for the shelves, no screws, no heat tape, no nothing. I sent them an email stating the issue, but has anyone else had this issue? And if so, were they at least punctual and reasonable about fixing the situation?
Just frustrating to drop money, wait that long, and not even get what I ordered.
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Call customer service, the lady that answers the phone is very helpful and will get you taken care of. Keep your head up !!
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The Following User Says Thank You to SteveySingle For This Useful Post:
blackfish707 (12-19-2013)
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Re: Animal Plastics Economy Rack
Yeah, I would just call. She always answers the phone, and is very helpful.
If nothing ever changed, there would be no butterflies.
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The Following User Says Thank You to DooLittle For This Useful Post:
blackfish707 (12-19-2013)
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Likely there are supposed to be two boxes. With shipping craziness right now (Holidays), one may have not been delivered.
Call Ali, and she can look in to it.
Also, here is a video I made of putting together one of the regular racks that may be helpful:
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The Following 2 Users Say Thank You to Royal Hijinx For This Useful Post:
blackfish707 (12-19-2013),EasiGregory (03-17-2015)
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Re: Animal Plastics Economy Rack
I emailed Ali and she got right back to me. She checked into it and it turns out there was in fact supposed to be two boxes, and the other was separated in transit. It should be in tomorrow and she even gave me the tracking info for it. All I have to say about AP, is you may have to wait, but they have terrific customer service! Thanks for the feedback guys, and thanks Royal for the video, very helpful!
Last edited by blackfish707; 12-18-2013 at 06:51 PM.
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she's always so quick and helpful, good luck with your new rack!
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The Following User Says Thank You to SteveySingle For This Useful Post:
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Registered User
Re: Animal Plastics Economy Rack
My T8 just arrived!!
Sent from my TARDIS using Tapatalk
"if you plan for a year, plant rice. If you plan for a decade, plant trees. If you plan for a lifetime, educate people." - Chinese Proverb
1.0 Normal BP - Tiki
0.0.1 Albino Corn - Fuego
0.0.1 Snow Corn - Zero
1.0 Jack Russell - Bosco
1.0 Morkie - Rocky
1.0 Awesome Kid 
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BPnet Veteran
Re: Animal Plastics Economy Rack
 Originally Posted by Xtina
My T8 just arrived!!
Sent from my TARDIS using Tapatalk
How long did you wait for it? I'm ordering mine right after the holidays.. 
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Registered User
Re: Animal Plastics Economy Rack
A little over 10 days to ship. So far, great customer service!
Sent from my TARDIS using Tapatalk
"if you plan for a year, plant rice. If you plan for a decade, plant trees. If you plan for a lifetime, educate people." - Chinese Proverb
1.0 Normal BP - Tiki
0.0.1 Albino Corn - Fuego
0.0.1 Snow Corn - Zero
1.0 Jack Russell - Bosco
1.0 Morkie - Rocky
1.0 Awesome Kid
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The Following 3 Users Say Thank You to Xtina For This Useful Post:
AlexisFitzy (12-18-2013),Badgemash (12-19-2013),Dev_DeCoste (12-18-2013)
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Re: Animal Plastics Economy Rack
Originally Posted by Dev_DeCoste
How long did you wait for it? I'm ordering mine right after the holidays..
I ordered T20's, and mine are 10 weeks out. Boo.
If nothing ever changed, there would be no butterflies.
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