SYR vs. Reptiles Express: MAJOR price difference

[Robyn@SYR]

Yeah.. It's an older thread but might as well add my two cents while its bumped. Reptiles express to me has hands down better customer service. I dealt with SYR for a long time but the last two years they claim to have the best customer service but 98% of the time i tries to contact them or I had a problem I couldn't get a real person. I got an answering machine saying the same typical BS you would expect "oh we are sorry we missed your call blah blah blah." And then would never get a call back or when i had a problem and could actually get a person on the phone they say let me check and ill call you right back.. Doesn't happen.. and I've had to just call FedEx hubs myself. With SYR you are just another number and they treat you that way. On the other hand with reptiles express I ALWAYS get top notch service. You call them and you get a real live person, if you have a problem they say let me call you right back and they absolutely call you back within 5 minutes. You feel like an actual important customer. And the prices are ALWAYS $15, $20, I've even seen $30 cheaper one time. It's ridiculous. SYR is just out th make a buck off of you where as reptiles express cares about the service they are providing.

Wow, I am really sorry you feel that way. We have multiple customer service reps on hand, and we make it a point to return all calls and messages immediately.

You are definitely not another number, and we are not out to "just make a buck off of you", we are actually leading the way and setting the standard for safe and reliable live reptile shipping.

You wouldn't believe how often we get this message- "Hey, I have a question, call me back", and with no name or number. I have seen that happen for 20 years in the industry. Or sometimes you end up talking to a customer that says "I called you 5 times, and no one called me back!". Did you leave a message? "No." Okayyyyyyy.

Unless you have done something like that, you should have a live person on the phone/email, or get a call back within minutes.

You are not our customer, but I am happy to spend some time on the phone with myself to try and identify what the problem has been in the past. Feel free to contact me directly.