I just wanted to mention those comments do get passed on and the company as a whole has pushed to change the enclosures. I don't like the cohabbing of the balls either because it has led to some employees who are solely trained to push buttons on the register to try and tell someone that cohabbing is fine. Of course the first time this was said it was quickly corrected by EVERYONE within ear shot and those customers were quickly pulled aside and the right info was given out. That being said, the company is resetting the reptile displays and have given a bigger enclosure to the tortoises and given a bigger enclosure for the sliders also. They do listen if you say something, just saying.
Not sure what PetSmart on the other side of the rainbow you work at but this is not even remotely true. If one would simply read a "How to take care of a Snake" book while writing their habitat policy one could do a better job than they have.

The Staff definitely has a great deal to do with the care animals are given for instance if a PetCare Manager cares enough about the animals to ignore the rules and house them properly then it can make a big difference. If not then they are housed incorrectly. Unfortunately most of the time the petcare associates dont even know what properly maintaining an enclosure looks like, which isnt surprising because nobody else there knows how to do it either.

I always refer to buying an animal from a PetCo/Smart as rescuing the animal... its like going to the humane society to get a dog instead of buying from a breader.

However I do shop for something at PetSmart that they do a fine job taking care of... Aspen Bedding! Yup they can take care of that very well!