They do bring them in and then they come here and find out they were sold some useless stuff and not told to buy important things like thermostats. Then if the person does know to buy a tstat their only option is a piece of junk.
I get what your saying about the responsibility falls on the actual locations staff but they still follow guidelines from the corporate office. I found this out when I had a gtp die in my hands because they followed their guidelines and kept it to hot and to dry.
It should be the corporate office responsibility to make sure each store gets the training the staff needs to properly care for the animals. The fact is they don't. The dumb things I have heard staff instruct and suggest to customers is mind blowing.
I also do not believe it should matter what the staff is getting paid. They should do the best job possible regardless of the pay. They took the job so they should do the job. That goes for any job. Doing a lousy job because you do not get paid much is a useless mindset. If a person wants to make more they need to show they are worth more. I have had a job since I was a kid and many of those jobs I was the highest paid because I did the best job on a regular basis. I had a great work history which set me up for a great work future.