So I take it you have gone back and spoken to him again? (I'm assuming that since you didn't mention this earlier) Have you gotten any more information on why the snake is in the condition that it's in?
I actually called this morning. I need to go back when another manager is there (tomorrow). I will let you guys know what happens.
That snake is just suffering so. Its heartbreaking actually. Do you know the address of the store, I live in brooklyn, I can probably go check on it and speak to the manager about it