Were that my store I'd toss your rude ass out on the street.
We have NO idea what the story is here. Maybe they've done a lot to help it and it just isn't responding. Maybe they didn't. Before you all go shooting off your yaps try getting some facts. Running to the ASPCA or anyone without know what's really going on is just irresponsible.
If it's an import, it simply may have come in that way. We don't know. New management or no, facts NEED to be known before people go making a fuss.
And, if you were to buy that snake and they were responsible for it, you will simply be encouraging them to do the same again. Sad as it is, in the long run it is better for them to eat the loss than for someone else to pay and then lose it.
Use your brains folks, not just your emotions.