large exo-terra $25??!!

[Reptile Bob]

There is no reason anyone should be mad about this. We all new it was a mistake. If petco honored this, they would have lost millions of dollars. More then 10,000 cages were ordered, each cage at a loss of at least $100, plus a loss of at least $50 shipping per order. (Even ignoring the fact the Hagen wouldn't be able to fill those orders for years). Everyone who ordered one of these (myself included) was trying to exploit Petco's obvious mistake. Personally, I knew they would catch it, but ordered in the chance they would honor the sale for PR reasons (this was before I saw the insane numbers of sales they were making).

In my opinion, to be justifiably mad, you would either have had to have ordered it without thinking it was a mistake (in which case you might want to re-evaluate your common sense), or if you felt Petco did this on purpose, for whatever reason, and then backed out. We all make mistakes in life and in our jobs and should be able to relate to what happened here. You also have to ask what harm this did to you. If you spent money that you can't afford and NEED it back immediately, then it may not have been wise to purchase the cage in the first place, no mater the sale.

In knowing its a mistake, likely to be canceled, and knowing that most returns on credit cards take 3-5 business days, it shouldn't be a surprise that it will take some time to refund. As for the refund delay, blame your bank, credit card or other financial institution because stores like Petco have no control over it. They request the fund reversal as soon as they cancel the order and from there it is up to the banks.

I never thought I'd be defending Petco, but as a small business owner, I understand the lose-lose situation they were put in. If they are smart, they will build into their website a system that requires whoever enters the pricing data to have multiple confirmations to post online sales at prices under their costs, as well as a system that red-flags a product that has huge spikes in sales. Since Petco is far from the first to have had something like this happen, I'm surprised they don't have fail-safes already built in.