yes, it is EXTREMELY sad how little people know about their pets... Ive been working in the pet business for close to 15 years, and I must say that based on the things Ive heard and seen from customers, NOTHING now ceases to amaze me. Sometimes I just look at people and I wanna say to them, "You don't even belong having this puppy/hamster/kitten/bunny yet you have five children!!! How the heck does that happen??!" Ohhh, the stories I could tell.....