Proline love? We got ours last week. Turn around time was as quoted and they for to us in ohhhhhhh.... 18 hrs? Haha Of course this is only because we are located about 3 hrs south of him. My entire experience with him is much like what has been quoted above. I too was on the fence between AP and P-L. AP lost out because it was two weeks before I even got a response. Not a common occurrence in sure but still. We went with Reptile Basics RHPs. Turns out that was the right choice because the 75 watts would not have been powerful enough. Our 80's are just right. Here's our setup test running. We just put our guys in last night and they seem settled already.