I feel like I'm pretty patient...I really try to put up with almost anything in the name of customer service. But I did have one customer who actually managed to tick me off. He sent the payment while I was on my way out to dinner with my significant other. I sent him a message that I would book his shipment when I got home and send him the tracking number when I did. He sent me a message back that said "I know you have a smartphone. It's been 15 min since I sent the payment. Where's my tracking #? I know you can book the shipment from your phone." I thought that was pretty rude. Needless to say, the phone stayed off for the rest of dinner. Between myself and my business partner, we are almost available 24/7. But, I absolutely will not sit at the dinner table and mess with my phone...just because I can do almost anything from my phone doesn't mean I'm going to. It's also worth noting that his shipment wasn't actually leaving for a few more days...It was Friday night.
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