exaclty, how to use a UL certified product in a given situation. What I have seen is that you have taken another heating element, no UL provided, attached wires with a rivet, no UL provided, and are selling it to gain a lower profile without the connector clips, a non-existent problem since a specialized tape can be used to seal the connection. I do not pretend to know all of the ins and outs of the factors that led to the current dispute but from I have observed, Ed knows what he is talking about when it comes to this product, given that he could use some iimproved tact. I have RB on quick link and plan to order from the company often, but when it comes to heating elements, I will go with UL certified products. I have ordered flexwatt with the bulky clips just recently from RB and would do it again, just without the clips. I would prefer to support a company within the industry but my home and family (pets included of course) come first.