Oh definately I would ask a rep about how to use their product... for which it's original use was intended for... where they are educated at.
I would never dream of asking a computer fan company how to install one of their fans in my incubators to achieve best results in hatch rates... they would look at me like I was from the moon. I would ask a fellow Reptile Enthusiast who has also done the same thing.
Thats all I was saying
If you want to know how to heat your ceramic tiles - then Ed is your man (probably)
If I want to know the best way to heat my reptile enclosures - I'll stick with the experts.
P.S Judging by Ed's posts if I was to contact Calorique this is not the guy I would want to speak to either... He obviously lacks professionalism and the ability to keep private information private IE customer sales figures.