I think Deborah was just suggesting that you not get your hopes up for a reply, not that she's uninterested. I mean, we're all pretty much here to continue learning. As a community, we really ought to be acting like one big experience and information think-tank for the betterment of our critters.
You know, who would of thought to even check for a narrow skull in a "pop-eye" snake and that it could lead to neurological disorders. Heck, maybe we should be giving our snakes X-Rays or MRIs to check for health issues. Could get expensive, but we'd probably learn a few things.
Anyway, I do hope that there's a reply. And to the original poster, you might try getting the issue brought up in the reptile report. That's a good way to get a question out there to a lot of folks.