Thanks guys...that gives me something to work on later this afternoon! Just the sort of info I was looking for.

tsy72001, I do appreciate the help...was just trying to get back to the original question and let you know that I DO know and understand what's needed for shipping it back. It's from a good company we've worked with before and under warranty and I've only had it for less than a week. The warranty isn't going to expire today.