I recently did a pick up at a small hub (fed-ex Kinkos ) and had major difficulty. Turns out according to the manager, that only certain hubs accept live animals. When I came in to pick up my snake and they realized that had received a reptile they were reluctant to give it to me. They tried to give me grief about the snake being sent to them. I was polite enough, and finally they released the package to me. I have never had this problem before at other hubs, so check your hub to make sure they will accept live animals.