So I'm now really confused, I was told to put him on dirt then not to put him on dirt.
If anyone is willing to call me and talk about my setup a little more send me a PM and I'll send them my number as I'm now confused and need phone consultation since it's easier to get all the information through.

The reason for them being mounted on top was because of this photo.
http://www.proexotics.com/faq_images...or_trough8.jpg
It's a quick fix though and I have a day to do it.

I have two digital thermometers and two bulbs for monitoring the cages temps.

I'll set up a cage like you said and see if that helps. I'll get this one cleaned up and set for my Ornate. Thanks. I'm not trying to push any buttons just getting frustrated.

I did call UnderGround up and voiced my concern about their lack of help and they told me to send another e-mail and that they would help out better this time.