It's ALWAYS worth giving a business a chance to make it right with their customer. Even if it's known ahead of time that the chances of them doing the right thing are slim, they need to be given the opportunity.Originally Posted by simpleyork
Be polite, but direct and too the point and don't be wishy washy about it. Something along the lines of:
"I purchased a water monitor from you on (date) and informed you on (date) of it's poor and deteriorating condition. A vet was consulted on (date). The monitor received proper care and all the vet's instructions were followed. But the monitor could not eat and could not overcome the damage done to internal organs brought on by substandard care prior to its sale. I'm asking for a complete refund of the purchase and shipping price and expect it no later than (reasonable date). This is not up for negotiation. If I don't receive the complete refund by the requested date, I will be posting my experience on the appropriate venues for maximum exposure to your client base."
And be sure to include pictures and copies of vet reports and receipts.
Underground Reptiles does not have a good reputation. I honestly don't expect them to give you a refund or care if you threaten to go to the BOI. You won't be the first to talk about them there. However, they MIGHT give the refund and its worth a try. Mostly though, doing that strengthens your case on the BOI. You have to show that you TRIED to let them make it right and they refused. THEN you have a solid BOI case.
Sorry about the little guy. Seems like he never had a chance.
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