I have a couple of RhinoRaxx that are about 3 years old. I love them as they are extremely sturdy. Jeff won't answer emails unfortunately which sucks but will answer the phone if you call. Lead times said 5-6 weeks and mine came in 5. I have another on the way as we speak. I have purchased stuff from RBI and there customer service is outstanding as I did have a problem with a product which Rich made right immediately. I have talked with AP via email and phone and their customer service has always been excellent as well.