I have both animal plastics and boaphile racks, and love them both. That being said, I will never buy from boaphile again. I was told it would take 7-8 weeks for my rack to ship. 9 weeks later I email asking for an update on my order and didn't get a response for 2 days so decided to call, and whoever it was I talked to seemed like it was irritating them that I called to check on my order. Well if spending my hard earned money with you is irritating you then, don't worry, it will never happen again.
Now AP on the other hand has been just the complete opposite. As soon as I order I get confirmation email asking to verify my order is correct and also got an email stating that the "Quick Ship" 12 15qt/ 6 32qt rack I ordered was going to take a little longer due to sales increases. I was told 3 weeks. I Got an email in less than those 3 weeks with an apology for the delay and a tracking number. I now have my second AP rack on the way
I have also ordered hundreds of $ worth of products from RBI and must say that customer service has always been above and beyond my expectations and even though I haven't used any of their racks, the quality of their other products would lead me to believe that their racks would be just as good if not better than the competition.
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