Our cages showed up yesterday. It took a little longer then expected. They kept in contact with me and more then made up for the delay. By far the best customer service I've had in years.

They were packaged very professionally and were easy to assemble. My only suggestion is have a power screw driver charged and ready to go. As long as your cage is 4ft or under you should be able to put it together in about 15min with no problems.