The infamous hand warmer wins again...
I'm so sorry for your loss, anyone who ships using hand warmers is a MORON. I sure hope the snake came with a live guarantee so you can at least get your money back. I've dealt with a few breeders via only internet communication with awesome results, so the internet isn't a bad thing. It's idiots like the one you apparently are dealing with that can turn people off from ordering via online or shipping snakes. Next time, I'd buy from a reputable breeder, also check for them on the BOI.
Again, I'm so sorry for your loss
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