The "ladder" at my Petco is a 3 step step stool. Whether a grown woman or girl a shift manager at a local Petco is extremely low paid worker. You can't expect them all to have the same passion that we have. It's just not gonna happen. I think we need to respect that. It seems you went into there with an agenda. If your not looking for a normal for your collection, why force them/waste there time/stress the snakes out to move them all around? For the life of me, i'm lost here...