After reading multiple stories like this I feel like I'm the luckiest guy around when it comes to local pet stores. At the two Petsmarts, the Petco, and a small exotics shop within 10-20 miles of my house, I've had good experiences for the most part. Both Petsmarts have had reptile owners working the floor (one of them I think was lying, just to make my mom trust what she was saying and buy more fluff, actually). The Petco has a man that breed his own crested geckos, willing to reach into any tank to show me what they had. The people working at the small exotics shop know all the regular customers, know a bit about their reputation, and know their products. Shows that not all chain stores are bad just because they're a chain store.