Well, I don't have any of these racks (yet) so I can't comment on the products themselves, but I will tell you one thing: customer service at Reptile Basics cannot be beat. Rich is great about helping with any questions or concerns and he is very prompt with replies via email or phone.
Ron the Boaphile, however, is a whole other story. It is extremely difficult to get ahold of him. He does not answer email. If you need to speak with him, you need to call. You'll get a paypal reciept for your order, but no reciept or contact from Ron until you get the tracking number for your package. This is, frankly, disconcerting for me. I have no idea where he's at with the rack I have on order with him since I don't have the tracking for it yet (its been 7 weeks now
). But still, I don't think he's a bad guy in any way - I just think he's not the best communicator.
If you don't mind the lack of contact, then I'm sure you'll be happy with the Boaphile. I've heard good things about his racks and cages which is why I ordered one. But the lack of contact, I don't like at all. Personally, I wish I'd stuck with Reptile Basics.
This is just my opinion and my experience. If you decide on the Boaphile rack, I don't necessarily think that would be a bad choice. I just like to have more contact with the company I'm working with and that's just me. You may well feel differently about it. These are all nice racks!
Originally Posted by Evenstar
Well, I don't have any of these racks (yet) so I can't comment on the products themselves, but I will tell you one thing: customer service at Reptile Basics cannot be beat. Rich is great about helping with any questions or concerns and he is very prompt with replies via email or phone.
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