That is really not cool. I just can't understand how they could take the pictures, send her out to you and never once tell you about the kink?! Ugh, this makes me really mad.
Personally, after hearing their "resolution", I would send the snake back. I would make sure to write a nice email also stating that while the pewter is very nice, you're incredibly unhappy that they would never tell you about a kink...and not just a tiny kink, a good sized one! Ask for a full refund, including the original shipping cost. Then I would just tell them thank you, but I'll be taking my business elsewhere.
I've been hearing quite a bit of negative things about BHB lately. Maybe they should cut back on their "reality shows" twice a week (or however often they do it now), and focus more on the condition of their snakes....
Just my 2cents
Reply With Quote