New Pewter

[jason_ladouceur]

I guess I'm just used to seeing refund policies that don't include the cost of shipping so I assumed that was something they wouldn't refund. I know BHB has a lot of happy customers, but it's the unhappy ones that are the most vocal. I would take what you hear about them with a grain of salt. So far it seems like BHB is going to make this right and honestly that's all that matters to me.

You may be right. In fact the simple fact that BHB is still in business probably means that they have more happy than unhappy customers. But when you hear over and over again people saying I got an animal from them that was crawling with mites, had a severe respiratory infection, had a bad spinal kink etc etc you can’t help but think there is something to it. You yourself said this is the second time you have bought from them and the second time there has been a problem. And yes the larger the breeder the more difficult of a job quality control. So what. Would you buy an animal at an expo without at least looking it over to make sure it didn’t have any obvious injury’s, R.I, mites etc; I wouldn’t. And if a breeder is so busy that they can’t even give the animal a quick visual health check before shipping it off to a paying customer, than I don’t have time for them either. I can’t remember the last time (if ever) someone said “NERD sent me a sick snake” and they sell lots of animals. It’s not to say it hasn’t happened but I don’t see people complaining about the other large breeders the way that they do about BHB. I’ve also never seen a video from any of the other big guys showing how they force giant constrictors to live in crappy little bins barely big enough to stuff them into. I really hope that everything works out for you with this deal, and in the future I hope you will take your business elsewhere.