In all fairness I get paid monthly, so when I drop $700 on new additions at the start of the month I'm done until I get paid again. It is true that not everyone has that kind of money to drop at once, but I was responding to you making it sound like it isn't possible.
I think it's likely that your e-mails slipped through the cracks, they do get lots of e-mails every day. I didn't have that problem when I was e-mailing them and I'm sorry you did.