People on forums can have strong reactions to things, and while this forum is spectacular.. it still happens.Especially when the topic starts with 'rudeness' or something somewhat dramatic, and I believe that everyone's posts built off of each other since you (the OP) didn't respond right away.
Regardless, lets not turn this into an argument everyone. :] That's pointless and will derail the thread. Flaming someone who wants to share an experience is not a proper way to run things. C'mon now. But.. I can see why the reactions happened because of the lack of info.
Anyways- that sucks, but I can see why they didn't want to have you do a payment plan, BUT they should have e-mailed you back.