BAD GUY Glades Herp Farm Inc

[Melody]

Im truly sorry about this experience. This is exactly why I get leery about shipping.. i just dont know if they'll screw me over or not. Im very glad you shared this info though. Ive looked at their site before and thought of buying from them, i DEFINITLY wont now though.

[Orijin0XazN]

Here are some pictures I just took. You can clearly see the difference between the left and right eye. I feel bad for this tortoise... I don't think I can ship it back and forth and stress it out even more....

Links to the pictures:

https://lh6.googleusercontent.com/-9...0/IMG_1210.JPG

https://lh5.googleusercontent.com/-y...0/IMG_1213.JPG

https://lh6.googleusercontent.com/-L...0/IMG_1228.JPG

https://lh3.googleusercontent.com/-Y...0/IMG_1233.JPG

[Orijin0XazN]

[url=https://lh6.googleusercontent.com/-9...0/IMG_1210.JPG]
[url=https://lh5.googleusercontent.com/-y...0/IMG_1213.JPG]
[url=https://lh6.googleusercontent.com/-L...0/IMG_1228.JPG]
[url=https://lh3.googleusercontent.com/-Y...0/IMG_1233.JPG]

[cmack91]

they sound like a group of guys that got a show because theyre funny on camera, and they have alligators

[Orijin0XazN]

BEWARE OF GLADES HERP FARM. They did nothing to resolve this issue. It took 3 e-mails, to finally hear back from the manager. I explained the issue and sent them pictures of the tortoise with the infected right eye. This is what they responded:

From: Timm Smith <gunthereye@aim.com>
To: Thanh Lam <thanhdlam1985@yahoo.com>
Sent: Saturday, October 1, 2011 1:06 PM
Subject: Re: Notification of payment received

Honestly, after having reviewed my image, I clearly can see that your animal had it's eye open. On it's right side. Even if you send me an image of the animal with it's right eye closed, I won't be able to proceed with any refund or further discussion. I politely request that you do not contact me further. I do apologize that you are not pleased with our animals, so please do not purchase from us in the future. Enjoy your tortoise.
Thank You,
Timm Smith

The first picture is the one and only photo they sent me before shipping me the animal. Clearly it was the left side that they took the picture. The infection was on the right eye.

Pictures are below.
1st picture: The picture they took
2nd, 3rd, and 4th picture: Pictures I took

You can clearly see the difference between the left and right eye.


I immediately called their office and talk to them. This is what they said "You inflicted this on the tortoise. You are upset with Robroy for delaying the shipment, so now you're finding flaws with the tortoise and blame it on us."

I contacted them immediately after receiving the package about the eye infection. They said I inflicted the injury of the tortoise, so it's my fault. That is just freaking insane.....

They are really dishonest. This is the worst company ever!! Please do not buy animals from this company, unless you want a sick animal!

[JLC]

Wow....to say their response is "lame" would be a huge understatement.

Poor little tort...but at least he has a good home now....yes??

[Orijin0XazN]

yes indeed. She is definitely a strong lil girl. She is eating well and doing great. I'm planning to keep her and treat her eyes myself. I fell in love with her. Does anybody have advice on treating an infected eye? Will it be back to normal? Does anybody know if they will regenerate their eyelids?

[JLC]

yes indeed. She is definitely a strong lil girl. She is eating well and doing great. I'm planning to keep her and treat her eyes myself. I fell in love with her. Does anybody have advice on treating an infected eye? Will it be back to normal? Does anybody know if they will regenerate their eyelids?

I'd suggest starting a new thread in the Chelonia forum for those questions. We do have some good people here who have some experience with both torts and with doing some home treatments. The most popular answer, however, will be to seek out a vet's help.

[flyingsqueak]

Wow, thank you for sharing about this horrid treatment of animals and lousy customer service.

Try asking about treating the eye over on tortoiseforum.org, though even there the most popular response will be too see a qualified herp vet.

[SquamishSerpents]

couldn't you find their facebook page and post this up so their "fans" know how they really treat their animals?

i am sorry, but WOW. after that email, i would be absolutely LIVID. "I politely request that you do not contact me further. I do apologize that you are not pleased with our animals, so please do not purchase from us in the future. Enjoy your tortoise."

REALLY!?!!?

obscene customer service.

also *coughswampbrotherssuckscough*