BEWARE OF GLADES HERP FARM. They did nothing to resolve this issue. It took 3 e-mails, to finally hear back from the manager. I explained the issue and sent them pictures of the tortoise with the infected right eye. This is what they responded:
From: Timm Smith <gunthereye@aim.com>
To: Thanh Lam <thanhdlam1985@yahoo.com>
Sent: Saturday, October 1, 2011 1:06 PM
Subject: Re: Notification of payment received
Honestly, after having reviewed my image, I clearly can see that your animal had it's eye open. On it's right side. Even if you send me an image of the animal with it's right eye closed, I won't be able to proceed with any refund or further discussion. I politely request that you do not contact me further. I do apologize that you are not pleased with our animals, so please do not purchase from us in the future. Enjoy your tortoise.
Thank You,
Timm Smith
The first picture is the one and only photo they sent me before shipping me the animal. Clearly it was the left side that they took the picture. The infection was on the right eye.
Pictures are below.
1st picture: The picture they took
2nd, 3rd, and 4th picture: Pictures I took
You can clearly see the difference between the left and right eye.
I immediately called their office and talk to them. This is what they said "You inflicted this on the tortoise. You are upset with Robroy for delaying the shipment, so now you're finding flaws with the tortoise and blame it on us."
I contacted them immediately after receiving the package about the eye infection. They said I inflicted the injury of the tortoise, so it's my fault. That is just freaking insane.....
They are really dishonest. This is the worst company ever!! Please do not buy animals from this company, unless you want a sick animal!
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