That is a sad story, and unfortunately a huge part of the animal trade industry. It would be nice to pick and choose your customers but from a business perspective that isn't always viable. When I used to work for a local pet shop we would see stuff like this. One particular example was a water dragon that I sold to a guy and a month later he came back complaining that the lizard had died. He brought the carcass in and it was dried, decayed, and crispy. It obviously died a long time before he brought it in.
My first reaction was to give the guy a strict verbal lesson about taking care of his pets, but having other customers see that reaction wouldn't have been worth it.
Sadly this happens everyday with people who fail to take care of their pets. At least you were able to get one of the snakes back and hopefully it can make a full recovery.
Be sure to keep us posted on it's progress.
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