It was a trade so there would be nothing to partially refund. I traded a Mojave Male and a Pinstripe Male for her Albino Male. I offered to reverse the trade but she said no she still wants the snakes! I bought them off of a very reputable local breeder that I don't think would sell me a defective animal since we do alot of business together and I had the Mojave for 4 months and never noticed a kink. It took her 3 days to notice it. It may have happened in her care, I don't know! In the end, everyone is happy!!!