I use chlorhexadine 2% Glucanate for cleaning my enclosures and cage furniture. I've never had a problem like yours but from all the research i've done on chlorhexadine glucanate, i've read its supposed to be an exellent topical solution for killing all types of bacterial infection and is safe to apply directly to your animals skin when diluted w/ water. Thats probably what I would try if it hasn't begun to get better yet.