When my bp had his first shed with me, it was a bad one. I put him in a damp pillowcase for 20 minutes at a time (re-wetting the pillowcase after 20 minutes)for about an hour and I gently pulled any loose skin pieces off, eventually doing this I got the skin on his head and neck off, including eyecaps. Also covering the tank with plastic wrap instead of foil has worked wonders for my humidity levels . Hope this helps!