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Re: Cordelia's neck - very upset!
 Originally Posted by Lolo76
Guess I'll wait a few more days for a response, then send a follow-up, and THEN take it to the BOI if I still haven't heard back... it is a holiday week, so hopefully that explains the delay in his reply. I am very upset about the whole situation, since I waited MONTHS for this girl and was extremely excited about her. I'd hate to send her back, but obviously I can't do much with a kinked breeder. 
^^^ This. ^^^
It's a valid concern about going to the BOI and getting stomped for doing so. Not only do you need to have all your proof set up...you also need to have given the seller a chance to make it right first. If you jump onto the BOI and smear them before they have a chance to do right by you, then you 1.) make yourself look bad and 2.) reduce the chances that they'll be willing to work with you in the first place.
It IS a long holiday weekend, and there's a good chance that no one is checking e-mails right now. I'd wait until Monday...and e-mail again on Monday saying something along the lines of, "I know it's been a holiday weekend, and I've been as patient as I can be. But everyone should be back to work now and I need to hear back from you right away so we can work on a resolution to this problem. If I don't hear back from you by _____ then I will have to take this to the BOI."
I'd give them til Tuesday or Wednesday, depending on how patient you feel. And THEN go to the BOI.
It's true that the longer you wait to report the issue, the harder it is to get a fair resolution....but that would apply if you procrastinated and waited weeks and weeks or months....not just a few days to give the seller a chance to do right by you.
The biggest question you can expect BOI members to ask you...and the seller to bring up if he's being stubborn about fixing the issue...is "Can you prove the snake did not get injured while in your care???"
You can do some prep work here in this thread if you like...post up the pictures of the snake that the seller sent you before you bought it. And post up the pics you took as soon as you received the snake....and we can help you scour the pics for any evidence that the problem was there all along or if it might have developed after shipment.
It's quite possible that it's an injury and not a genetic defect at all. If you find yourself "stuck" with this animal....later in the year or next year...whenever your finances sort themselves out...have it x-rayed (if it hasn't resolved itself through the natural healing process). They might be able to tell you if it was/is broken bones or if there is a true defect in the bone structure. Might be worth the gamble if the animal is an important part of future breeding plans.
OH...and one last thought about taking this to the BOI. I totally understand where you're coming from regarding the financial sacrifice you made to buy this beauty...but it is completely irrelevant to a BOI claim and folks can be a bit harsh on someone who plays the "Woe is me, I have financial burdens" card when it was their own choices that put them in that position to begin with. I am NOT saying that's what you've done here, or how I see it....I'm just saying that is a likely scenario to play out on the BOI if you mention that personal side of this business problem.
I wish you all the best. Hopefully the seller will get back with you soon and make it all right without having to jump through any BOI hoops at all.
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The Following 4 Users Say Thank You to JLC For This Useful Post:
cinderbird (11-27-2010),Lolo76 (11-26-2010),MarkieJ (11-26-2010),zina10 (11-26-2010)
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