Jay_Bunny, I officially apologize.
You do indeed sound like a knowledgable(sp) and honest guy.
My open statement on box stores will remain however. Both of the chains need more people like you working them.
In my experience, both with the chains, and even with my own store, people just don't care. It's just a job. Most have the start of loving animals and want to work at a pet store. It doesn't take long for the slacking to start.

Anyway, I apologize.