With over 1000 stores it is near impossible for them to hire or have the time to train people to know their stuff. In the end Petsmart is a retail store not a rescue. People don't apply to work there because they have a passion for animals. Not all of them anyway. There will always be bad stores. But that doesn't make the whole company bad. Saying individual stores are bad is fine. But when someone comes on this forum and insults me by saying everyone that works for Petsmart are idiots that really rubs me the wrong way. I did help this store turn around. Maybe instead of condemning all Petsmarts how about we help them improve.