I actually have some experiance with that from AP. The sent a rack that had one of the side cracked i half when it got here. I didnt realize it till a few days later. I had no choice but to make the rack work becasue I was out of space LOL. So after I took pics and talked to Allie at AP they were able to make it right for me. They are great to do buisness with. I am definitely gonna go AP I think.